1Who we are
Medorca Inc. ("Medorca", "we", "us" or "our") is a Canadian company based in Ottawa, Ontario. We provide trained remote administrative staff to independent pharmacies and medical clinics in Canada and the United States.
This policy explains how we handle personal information about people who visit medorca.ca, contact us, or request a visit or call. By using our website, you agree to the practices described here.
2Information we collect
Information you give us
When you request a visit, email us or call us, we collect the information you choose to share, such as:
- Your name, role, and the name and city of your pharmacy or clinic
- Your phone number and email address
- How you'd like to meet, and anything you write in your message
Please don't send patient information through our website, email or phone line before you're a client. We don't need it to arrange a visit.
Information collected automatically
When you browse our website, we use Google Analytics to collect information about your visit, such as the pages you view, how long you stay, the website that referred you, your general location (city or region), and your device, browser and screen size. This information is collected through cookies and similar technologies (see section 4) and is not used to identify you personally.
Our website host also keeps standard technical logs, such as IP addresses, browser type and the time of each request, to keep the site running securely.
3How we use it
We use personal information only for these purposes:
- To reply to your enquiry and arrange a visit or call
- To give you information about our services that you've asked for
- To understand how our website is used, so we can improve it
- To keep our website and systems secure and prevent misuse
- To meet our legal and regulatory obligations
We won't add you to a mailing list or send you marketing emails unless you ask us to, and you can unsubscribe at any time.
4Cookies and Google Analytics
Cookies are small text files that a website stores on your device. We use cookies set by Google Analytics, a web analytics service provided by Google, to count visits and see which pages are most useful. These cookies can last up to two years.
Google Analytics gives us reports about website activity as a whole. It does not give us your name or contact details. Google may process this information under its own privacy policy; you can learn more about how Google uses information from sites that use its services.
Your choices
- You can block or delete cookies in your browser settings. The website will still work.
- You can stop Google Analytics from collecting your visits by installing the Google Analytics opt-out browser add-on.
5Who we share it with
We do not sell or rent your personal information. We share it only in these cases:
- Service providers who help us run our website and business, such as our website host, our email provider and Google Analytics. They may use the information only to provide their service to us and must protect it.
- When required by law, such as in response to a valid court order or legal request.
- If our business changes hands, such as in a merger or sale, in which case the information would stay protected by this policy.
6Where it's stored
Our service providers may store and process information in Canada, the United States or other countries where they operate. When information is stored outside your province, state or country, it may be subject to the laws of that place, including lawful access by its authorities. We choose providers that protect information to a standard comparable to this policy.
7How long we keep it
We keep enquiry details only as long as we need them to respond to you, keep reasonable business records, and meet legal requirements. After that, we delete them or make them anonymous.
Google Analytics data is kept for 14 months and then deleted automatically.
8How we protect it
We use reasonable physical, technical and administrative safeguards to protect personal information, including encrypted connections to our website, limited access to enquiry details, and trusted service providers. No method of sending or storing information online is completely secure, but we work to protect your information and to fix any issue quickly.
9Your choices and rights
You can contact us at any time to:
- Ask what personal information we hold about you and how we use it
- Ask us to correct information that's wrong or out of date
- Withdraw your consent, or ask us to delete your information, unless we're required to keep it
We'll respond within 30 days. Depending on where you live, you may have additional rights under local law. If you're not satisfied with how we handle your request, you can contact the privacy regulator where you live.
Our website is meant for businesses and is not directed to children.
10Other websites
Our website may link to other websites. We're not responsible for their content or privacy practices, so please read their privacy policies before sharing information with them.
11Changes to this policy
We may update this policy from time to time. When we do, we'll change the "last updated" date at the top of this page. If a change is significant, we'll make it clear on our website.
12Contact us
For any question or request about your personal information, contact our privacy lead:
- Email: hello@medorca.ca
- Phone: +1 613-981-3184