Let your front desk look after the patients in the room
Dedicated remote staff who answer the phones, book appointments, process referrals and work your claims, inside your own EMR.
Sound familiar?
- Phones ringing nonstop while patients wait at the desk
- Booking, rescheduling and cancellations all day
- Referral faxes to send, track and chase
- Consult notes and results that never arrive
- Rejected claims and billing corrections piling up
- New patient forms and data entry after hours
Every hour your team spends on this is an hour not spent with the patients in front of them.
What your agent handles
Phones and booking
Answers calls, books, reschedules and cancels using your scheduling rules; anything clinical goes straight to your clinic staff.
Referrals
Sends referrals, confirms they were received and follows up until an appointment is booked.
Incoming documents
Chases consult notes and results, then files incoming faxes and documents into the right patient chart.
Claims and billing
Submits claims, works rejections, fixes patient and coverage details and resubmits.
Patient intake
Registers new patients, updates insurance and contact details and sends intake forms.
Forms and paperwork
Prepares insurance and administrative forms for the clinician to review and sign.
Optional: appointment reminder calls, waitlist and cancellation filling, and recall lists.
How it fits your clinic
Inside your EMR
Your agents work in your existing EMR and scheduling system, each with their own named login.
Named loginOn your phone line
Calls ring on your agent's screen on a local number; to patients, it is simply your clinic.
Local numberDedicated to you
Trained agents assigned to your clinic, with the hours and team size matched to what your clinic needs.
Sized to your needsPrivacy & Security
- Patient records stay in your EMR
- Encrypted connection with multi-factor sign-in
- Locked-down, office-based computers
- Written privacy agreement and 24-hour breach notice
Let's take the phones off your front desk's hands
Book a short visit or call. We'll look at where your team's time goes and whether an agent makes sense.
Book a visit