Your pharmacist should be with patients, not on hold
Dedicated remote staff who take the calls, faxes, insurance rejections and paperwork off your counter, working inside your own pharmacy system.
Sound familiar?
- Refill requests and "is it ready?" calls all day
- Faxing prescribers for renewals, then chasing again
- Insurance rejections piling up
- Prior authorization and special authorization forms
- New patient profiles and insurance updates
- Pickup and delivery calls
Every hour your pharmacist spends on this is an hour not spent dispensing, counselling or delivering paid clinical services.
What your agent handles
Refill queue
Monitors app, voicemail and fax requests, and queues refills for pharmacist approval.
Prescription intake
Enters new prescriptions and patient details for the pharmacist to check.
Prescriber follow-up
Sends renewal and clarification requests, follows up, and flags anything urgent.
Insurance and billing
Works the daily rejection list, fixes coverage details and resubmits claims.
Authorization forms
Prepares prior and special authorization forms for prescriber signature and tracks them to a decision.
Phones
Refill requests, ready status and store hours; anything clinical goes straight to the pharmacist.
Optional: refill reminder calls, delivery scheduling and vaccine or service booking.
How it fits your pharmacy
Inside your system
Your agents work in your existing pharmacy management system, each with their own named login.
Named loginOn your phone line
Calls ring on your agent's screen on a local number; to patients, it is simply your pharmacy.
Local numberDedicated to you
Trained agents assigned to your store, with the hours and team size matched to what your pharmacy needs.
Sized to your needsPrivacy & Security
- Patient records stay on your system
- Encrypted connection with multi-factor sign-in
- Locked-down, office-based computers
- Written privacy agreement and 24-hour breach notice
Let's take the phones off your pharmacist's hands
Book a short visit or call. We'll look at where your team's time goes and whether an agent makes sense.
Book a visit